Our Commitment

At Lumasonic we provide comprehensive aftercare and support services to keep your AV, home automation, networking, and security systems running smoothly. Whether it’s routine maintenance or urgent troubleshooting, we’re here for you.

All pricing below inclusive of VAT

 

Standard

£60-£80 / Month Includes

  • Email/Chat Support
  • Basic Remote Support
  • On-Site Support During Working Hours (3h)
  • 1 Remote Service Check
  • 1 On Site Maintenance Visit
  • Response Within 48 Business Hours
  • Reduced Callout Rates

Premium

£100-£120 / Month Includes

  • Phone/Email/Chat Support
  • Advanced Remote Support
  • On-Site Support During Working Hours (6h)
  • 1 Remote Service Check
  • 2 On Site Maintenance Visit
  • On Site Support Within 24 Business Hours
  • Reduced Callout Rates
  • Reduced Labour Rates
  • System Health Alerts

Elite

£190-£210 / Month Includes

  • Phone/Email/Chat Support
  • Advanced Remote Support & Programming
  • On-Site Support During Working Hours (10h)
  • 2 Remote Service Check
  • 2 On Site Maintenance Visit
  • On Site Support Within 12 Business Hours
  • Reduced Callout Rates
  • Reduced Labour Rates
  • Reduced Equipment Rates
  • System Health Alerts

Custom Contracts

Available From £20 / Month Includes

  • CCTV Maintenance Plans
  • Alarm Maintenance Plans
  • Access Control Plans
  • Service Call Priority
  • Remote Support

Non-Contracted Support

Pricing

  • Remote Support £110/h
  • On-Site Support £110/h + £60 Call Out
  • Remote Service Check £230
  • On Site Service Check £410
  • Response Time Based On Availability
  • On-Site Support Based On Availability

Brands & partners